authenticity of reviews

Verifying the authenticity of customer reviews

This has been in effect since May 2022 Omnibus Policy, according to which online retailers must provide mandatory information to verify the authenticity of customer reviews on their own online shop.

All visitors to our website can submit reviews for our products. Submitting reviews is not tied to a user account or similar.

We manually review and verify every incoming review. We check the content of the review for logical inconsistencies and other anomalies.

We use word filters to prevent any offensive, racist or promotional reviews.

Filtered-out ratings are simply not displayed and are not included in the overall rating shown.

Due to limited personnel and technical resources, we do not carry out any plausibility checks, not even random checks.

If the review comes from a customer who has previously purchased the product, this will be marked with the note “Verified Purchase”.

If the review comes from a visitor to the website who has not previously purchased the product being reviewed, this will be marked with the note “Unverified Purchase”.

We would be very happy if you would like to rate our products.

To ensure that your review is plausible and helpful for future customers, we ask you to follow the following guidelines when submitting your review:

Of course, your review may include your opinion and, if necessary, criticism. However, any form of discrimination or insults will not be tolerated.

It is not permitted to advertise other products in reviews.

We do not allow reviews from so-called product testers. They must not have received financial compensation from third parties for the review.

Reviews must be based on your experience with the product and be truthful. Any form of false claims or attempts at manipulation will not be tolerated.

In the event of violations of our rating guidelines, we reserve the right to temporarily or permanently block user accounts and the ratings submitted by them.